Refund Policy
Our refund policy is designed to ensure fair and transparent business practices for all our valued customers.
14-Day Window
Request within 2 weeks of purchase
Easy Process
Contact our support team
Case-by-Case
Fair review of each request
1Payment Terms
The payment terms for our services are clearly specified on the payment page on our website. Customers are encouraged to review and understand the payment terms before making a purchase.
2Refund Initiation
Refunds will only be initiated on a case-by-case basis. Customers who wish to request a refund must reach out to our customer support team within 2 weeks after making their purchase.
Contact: support@shadowassistant.com
3Case Review
Upon receiving a refund request, our team will review the case thoroughly to assess the validity of the request and determine if a refund is warranted based on the specific circumstances.
4Refund Eligibility
Refunds will be considered for cases where there is a valid reason for dissatisfaction with our services.
Eligible Reasons
- • Technical issues preventing use
- • Failure to deliver promised features
- • Significant quality concerns
Not Eligible
- • Requests after 2-week window
- • Change of mind after extensive use
- • Issues outside our control
5Important Notice
No Refund Beyond 2 Weeks: Requests for refunds submitted after 2 weeks from the date of purchase will not be eligible for consideration. It is important for customers to initiate their refund requests within this timeframe to be eligible for review.
Need to Request a Refund?
Our support team is here to help. Reach out to us and we'll review your case promptly.
Contact SupportPlease note that this policy is subject to change based on the evolving needs of our business and our customers. We strive to provide exceptional service and address any concerns promptly and fairly.